Welcome to Shluchim VA! We are committed to providing exceptional virtual assistance services. Please review our fulfillment policy for information on billing, payments, and refunds./

1. Service Fulfillment

1.1 Service Agreement

After purchasing our virtual assistance services, you will receive a confirmation email detailing the scope of work, deliverables, and timelines. Please review this agreement to ensure all details are correct.

2. Billing and Payments

2.1 Billing Cycle

Bills are issued every 4 weeks, usually on a Monday, covering the services provided during the preceding 4 weeks.

2.2 Payment Collection

Payments for each bill are collected on the next business day following the issuance of the bill. If a dispute is raised, payment collection will be paused until the dispute is resolved.

2.3 Dispute Resolution

To raise a dispute regarding a bill, please contact us as soon as possible. Payment collection will be paused while we address the issue. We will communicate with you regarding the resolution process.

3. Refunds

3.1 Refund Requests

Refund requests must be submitted via email to office@shluchimva.net. We will investigate the request within 24-72 hours.

3.2 Refund Processing

If a refund is deemed appropriate, it will be processed and issued on the next business day after the investigation.

4. Contact Information

For any questions, disputes, or refund requests, please contact us at:

Email: office@shluchimva.net

Phone: +1 (561) 220-5400

Address: 10281 Crosswind Road, Boca Raton, Florida, 33498

Thank you for choosing Shluchim VA. We look forward to assisting you!